Contact Us
At VJTSPV, we value our customers and are committed to providing a convenient and reliable shopping experience.
Whether you have questions about our mattress products, need assistance with an order, or require help with shipping, returns, or other concerns, our customer support team is here to help.
Please feel free to contact us using the information below.
1. Customer Service
For assistance with any of the following matters, please contact us by email:
Product information and specifications
Order status and order-related inquiries
Shipping and delivery questions
Returns, refunds, and exchanges
Damaged, defective, or incorrect items
Payment and checkout questions
General customer service inquiries
Customer Service Email:
[email protected]
We recommend including your order number (if applicable) and a brief description of your inquiry so that we can assist you more efficiently.
2. Business Information
Company Name: Xingtai Shujia Trading Co., Ltd.
Store Name: VJTSPV
Website: https://www.pingtwr.com/
Business Address:
Shop 6, Building 16, Changzheng Community, West Jianshe Street, Gangtie Sub-district Office, Xindu District, Xingtai City, Hebei Province, China
Email: [email protected]
3. Product Inquiries
If you have questions about our mattress products, including product features, materials, dimensions, or purchasing information, please contact our customer service team.
You can also view our featured product here:
Green Tea Cooling Memory Foam Mattress
https://www.pingtwr.com/products/green-tea-cooling-memory-foam-mattress/
For product-related inquiries, please include the product name and your specific question in your email.
4. Order Support
If you need help with an existing order, please provide the following information when contacting us:
Your order number
The email address used when placing the order
A brief description of the issue
Relevant photos or supporting information, if applicable
Providing these details will help us identify your order and better understand your request.
5. Response Time
We aim to respond to customer inquiries within 1–2 business days.
Response times may vary depending on the nature and complexity of your request, weekends, and public holidays.
Thank you for your patience and understanding.
6. Additional Information
For information about our shopping policies, please refer to the relevant pages on our website:
Shipping Policy
Return and Refund Policy
Privacy Policy
Terms of Service
We encourage customers to review these policies before placing an order.
7. Contact Us
VJTSPV
Operated by Xingtai Shujia Trading Co., Ltd.
Website: https://www.pingtwr.com/
Email: [email protected]
Business Address:
Shop 6, Building 16, Changzheng Community, West Jianshe Street, Gangtie Sub-district Office, Xindu District, Xingtai City, Hebei Province, China
Thank you for choosing VJTSPV. We appreciate your business and look forward to assisting you.
VJTSPV Customer Support Team