Shipping Policy
Effective Date: October 30, 2026
Thank you for shopping at VJTSPV.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We aim to provide a smooth and reliable delivery experience for all customers purchasing our mattress products.
Please review the following information before placing your order.
1. Company Information
This website is operated by:
Company Name: Xingtai Shujia Trading Co., Ltd.
Store Name: VJTSPV
Website: https://www.pingtwr.com/
Business Address:
Shop 6, Building 16, Changzheng Community, West Jianshe Street, Gangtie Sub-district Office, Xindu District, Xingtai City, Hebei Province, China
Customer Service Email: [email protected]
2. Shipping Destinations
VJTSPV primarily serves customers in the United States.
Available shipping destinations depend on product availability, delivery arrangements, and the shipping options displayed at checkout.
Before completing your purchase, please confirm that your shipping address is eligible for delivery.
Some locations may have limited delivery services, including:
Remote or rural areas.
Certain islands and territories.
Military addresses.
P.O. Boxes and other addresses that cannot accommodate large-package deliveries.
Because mattresses are bulky products, some delivery services may require a physical street address.
If we are unable to deliver to your address, we will contact you to discuss available options.
3. Order Processing Time
Orders are processed after payment has been successfully confirmed.
Our estimated order processing time is:
1–3 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Please note:
Orders placed on weekends or public holidays will generally be processed on the next business day.
Orders may require additional processing time during promotional events or periods of unusually high demand.
Orders requiring address verification or additional payment confirmation may experience delays.
Processing times may vary depending on product availability and fulfillment arrangements.
Order processing time is separate from shipping and transit time.
We will make reasonable efforts to process orders within the stated timeframe.
4. Shipping and Delivery Time
After an order has been processed and shipped, delivery time will depend on the destination, shipping carrier, fulfillment location, and transportation conditions.
Estimated delivery information will be provided at checkout or through applicable order and shipping communications.
Delivery estimates are not guaranteed unless expressly stated as guaranteed.
Please allow additional time for:
Large or bulky mattress shipments.
Remote delivery locations.
Carrier scheduling and transportation arrangements.
Severe weather conditions.
Public holidays and peak shipping periods.
Customs inspections, where applicable.
For the most accurate delivery estimate, please refer to the shipping information displayed during checkout.
5. Shipping Fees
Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.
The total shipping cost may depend on:
Delivery destination.
Product dimensions and weight.
Shipping method.
Carrier transportation charges.
Special delivery requirements.
Any applicable shipping charges will be disclosed before payment.
If free shipping is offered for a particular product or promotion, the applicable terms and conditions will be displayed on the website or during checkout.
We do not intentionally impose undisclosed shipping charges after an order has been completed.
6. Order Confirmation
After placing an order, you should receive an order confirmation email containing relevant purchase information.
Please review your order confirmation carefully to ensure that the following details are correct:
Customer name.
Shipping address.
Contact email.
Product information.
Order quantity.
Payment information.
If you notice an error, please contact us immediately at:
Please include your order number in your message.
We will make reasonable efforts to correct shipping information before the order is dispatched. However, changes cannot be guaranteed once an order has entered the fulfillment or shipping process.
7. Shipment Confirmation and Tracking
Once your order has been shipped, we will provide shipping confirmation and tracking information when available.
Depending on the shipping carrier, tracking information may take some time to become active.
You can use the tracking number provided to monitor your shipment and check the latest delivery updates.
Please note that tracking information may not update continuously while the package is in transit.
For large mattress shipments, delivery arrangements and tracking updates may differ from those used for standard small parcels.
If you experience difficulty tracking your order, please contact our customer service team.
8. Large Item and Mattress Delivery
Mattresses are larger and heavier than many standard e-commerce products.
As a result, their transportation and delivery may involve special handling procedures.
Please consider the following:
Ensure that the delivery address is accurate and accessible.
Make sure the delivery location can accommodate a large package.
Check whether your building has any delivery restrictions.
Arrange for someone to receive the shipment when necessary.
Follow the carrier’s delivery instructions where applicable.
Depending on the carrier and delivery service, delivery may be made to the designated delivery address without additional room-of-choice placement or mattress installation services.
Unless expressly stated in the product listing or checkout information, in-home setup, assembly, removal of old mattresses, and other special services are not included.
9. Address Accuracy and Failed Delivery
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, or other delivery issue, the carrier may attempt redelivery or return the shipment to the sender.
If you believe your order may be affected by an address issue, please contact us as soon as possible.
We will work with the relevant shipping provider to determine the available options.
Additional shipping or redelivery charges may apply where permitted by applicable law and where the additional costs result from customer-provided incorrect information.
10. Delayed Shipments
We make reasonable efforts to ship orders within the timeframes stated on our website or during checkout.
However, unexpected circumstances may occasionally affect fulfillment or transportation, including:
Severe weather.
Natural disasters.
Carrier operational disruptions.
Transportation interruptions.
Unexpected inventory shortages.
Customs inspections.
Other circumstances beyond our reasonable control.
If we are unable to ship your order within the originally promised timeframe, or within the applicable legal timeframe when no shipping period was stated, we will notify you of the delay.
Where required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we will provide the applicable revised shipping information and allow you to choose whether to accept the delay or cancel the unshipped order for a full and prompt refund.
If we cannot obtain the required consent to a delayed shipment, we will issue the refund required by applicable law.
We will not substitute a different product for your original order without your authorization.
11. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend taking the following steps:
Check the delivery location and surrounding areas.
Ask household members or building management whether they received the package.
Check for any delivery notices left by the carrier.
Contact the shipping carrier using the tracking information.
Contact VJTSPV if the package remains missing.
Please email us at [email protected] with your order number and tracking information.
We will review the situation and work with the shipping provider to investigate the shipment.
If a package is confirmed to be lost or otherwise undelivered, we will work toward an appropriate resolution in accordance with applicable law.
12. Damaged Packages
If your mattress arrives with visible shipping damage or other signs of damage, please contact us as soon as reasonably possible.
To help us investigate, please provide:
Your order number.
A description of the damage.
Clear photographs of the package.
Photographs of the damaged product, if applicable.
Please retain the original packaging and shipping materials where reasonably possible until the issue has been reviewed.
After evaluating your request, we may offer an appropriate resolution, such as a replacement or refund, depending on the circumstances and applicable law.
We will not charge customers return shipping fees for verified shipping damage attributable to our fulfillment or delivery arrangements where applicable law requires us to cover those costs.
13. Order Cancellation Before Shipment
If you wish to cancel an order, please contact us as soon as possible.
Email: [email protected]
Orders that have not yet been shipped may generally be canceled.
If your cancellation request is approved, any payment already collected will be refunded to the original payment method.
Once an order has been dispatched, cancellation may no longer be possible.
In that situation, please refer to our Return Policy for applicable return procedures.
Nothing in this section limits any cancellation or refund rights provided by applicable law.
14. International Shipping and Customs
Although VJTSPV primarily serves customers in the United States, international delivery may be available for selected destinations where offered at checkout.
For international shipments, additional requirements may apply, including:
Customs inspections.
Import duties and taxes.
Local delivery regulations.
Additional transportation charges.
Customs clearance procedures.
Unless expressly stated otherwise at checkout, customers may be responsible for applicable import duties, taxes, and customs charges where permitted by law.
International delivery estimates may vary depending on customs processing and local transportation arrangements.
We recommend checking the applicable import requirements in your country before placing an international order.
15. Shipping Policy and Return Policy
This Shipping Policy should be read together with our Return Policy and Refund Policy.
If you receive a damaged, defective, incorrect, or otherwise unsatisfactory product, please refer to our Return Policy for information about available remedies.
For shipping-related questions, please contact our customer service team.
16. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.
We encourage customers to review this page periodically for the latest shipping information.
Changes will not retroactively reduce rights that have already accrued under applicable law.
17. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us using the information below.
Company Name: Xingtai Shujia Trading Co., Ltd.
Store Name: VJTSPV
Website: https://www.pingtwr.com/
Customer Service Email: [email protected]
Business Address:
Shop 6, Building 16, Changzheng Community, West Jianshe Street, Gangtie Sub-district Office, Xindu District, Xingtai City, Hebei Province, China
Email Subject: Shipping Inquiry – Order #[Your Order Number]
We aim to respond to customer inquiries within 1–2 business days.
Thank you for choosing VJTSPV. We appreciate your business and look forward to serving you.
VJTSPV Customer Service Team