Terms of Service
Effective Date: October 30, 2026
1. Introduction
Welcome to VJTSPV.
These Terms of Service (“Terms”) govern your access to and use of our website, https://www.pingtwr.com/, including all content, features, products, and services made available through the website.
This website is operated by Xingtai Shujia Trading Co., Ltd.
Throughout these Terms, the words “we,” “us,” and “our” refer to VJTSPV and Xingtai Shujia Trading Co., Ltd. The words “you” and “your” refer to any visitor, customer, or user of our website.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and our applicable website policies.
If you do not agree with these Terms, please do not use our website or services.
2. Company Information
Company Name: Xingtai Shujia Trading Co., Ltd.
Store Name: VJTSPV
Website: https://www.pingtwr.com/
Business Address:
Shop 6, Building 16, Changzheng Community, West Jianshe Street, Gangtie Sub-district Office, Xindu District, Xingtai City, Hebei Province, China
Customer Service Email: [email protected]
3. Eligibility and Use of the Website
By using this website, you represent that:
You are at least 18 years old or have reached the age of legal majority in your jurisdiction.
You have the legal capacity to enter into a binding agreement.
Any information you provide is accurate, complete, and current.
You will use our website only for lawful purposes.
You agree not to:
Use our website for fraudulent or unlawful activities.
Attempt to interfere with the website’s security or functionality.
Upload or transmit malicious software or harmful code.
Collect personal information from other users without authorization.
Attempt to gain unauthorized access to our systems or services.
Use automated methods to interfere with website operations without our permission.
We reserve the right to restrict or suspend access to our website when reasonably necessary to protect our business, customers, and website operations, subject to applicable law.
4. Products and Product Information
VJTSPV primarily offers mattress products and related merchandise through our online store.
Our featured product includes:
Green Tea Cooling Memory Foam Mattress
Product page:
https://www.pingtwr.com/products/green-tea-cooling-memory-foam-mattress/
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, materials, and prices are accurate and up to date.
However, certain product details may vary slightly due to manufacturing updates, packaging changes, display settings, or other circumstances.
Please review all product information carefully before placing an order.
Product photographs are provided for illustrative purposes. Actual product appearance may vary slightly depending on lighting, display settings, and manufacturing variations.
We do not guarantee that every product will meet every individual’s personal comfort preferences.
Any claims regarding product performance, cooling features, materials, or other characteristics are subject to the information actually provided for the relevant product and applicable legal requirements.
5. Product Availability
All products offered on our website are subject to availability.
We reserve the right to:
Limit the quantity of products available for purchase.
Discontinue products.
Update product descriptions and specifications.
Modify product offerings.
Correct inaccurate product information.
If a product becomes unavailable after you place an order, we will contact you regarding the available options.
If we cannot fulfill your order, we will cancel the affected order and issue an applicable refund.
We will not substitute a materially different product without your authorization.
6. Pricing and Payment
All product prices are displayed on the relevant product pages or during checkout.
Unless otherwise stated, prices are displayed in the currency indicated on our website.
Prices, promotional offers, and discounts may change from time to time.
The price applicable to your purchase will generally be the price displayed at the time your order is submitted and accepted, subject to correction of genuine pricing errors and applicable law.
Payment must be completed using the payment methods made available at checkout.
By submitting payment information, you represent that:
You are authorized to use the selected payment method.
The payment information you provide is accurate.
You authorize the applicable payment provider to process the transaction.
We may use third-party payment processors to facilitate transactions.
We do not intentionally collect complete payment card details through ordinary email communications.
7. Orders and Order Acceptance
Submitting an order through our website constitutes an offer to purchase the selected products.
After submitting an order, you may receive an order confirmation email acknowledging that we have received your order.
An order confirmation email does not necessarily mean that the order has been finally accepted or shipped.
We reserve the right to review and reject or cancel orders where reasonably necessary, including in circumstances involving:
Suspected fraudulent transactions.
Payment authorization failures.
Incorrect pricing or product information.
Product availability issues.
Inaccurate shipping information.
Suspected unauthorized or resale-related purchasing activity.
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to applicable law.
We will not use this section to avoid valid customer orders arbitrarily or to deny mandatory consumer rights.
8. Shipping and Delivery
We make reasonable efforts to process and ship orders according to the shipping information displayed on our website.
Shipping times, processing times, delivery estimates, and applicable shipping fees are described in our Shipping Policy or displayed during checkout.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances such as:
Carrier delays.
Severe weather.
Transportation disruptions.
Public holidays.
Product availability.
Customs inspections, where applicable.
Other circumstances beyond our reasonable control.
If we cannot ship an order within the promised timeframe, or within the applicable legal timeframe when no shipment time has been stated, we will provide the required notice and obtain your consent to a delay or offer cancellation and a refund as required by applicable law.
Customers are responsible for providing accurate shipping information.
For additional information, please review our Shipping Policy.
9. Returns and Refunds
We want customers to have a clear understanding of our return and refund procedures.
Returns, replacements, cancellations, and refunds are subject to our applicable Return Policy and Refund Policy.
Our policies explain:
Applicable return periods.
Product eligibility requirements.
Mattress-specific return conditions.
Return shipping responsibilities.
Refund processing procedures.
Damaged, defective, or incorrect product claims.
Nothing in these Terms or our other policies is intended to exclude or restrict consumer rights that cannot legally be waived.
If you have questions about a return or refund, please contact:
10. Mattress Product Considerations
Because our products include mattresses, customers should carefully review product dimensions, materials, features, packaging information, and other relevant specifications before purchasing.
Please ensure that the selected product is suitable for your intended sleeping environment and available space.
Depending on the mattress design and packaging method, the product may require unpacking, expansion, or other preparation before use.
Customers should follow the product instructions and safety information provided with the product.
Any comfort-related experience may differ between individuals.
We do not make medical claims or guarantee that a mattress will diagnose, treat, cure, or prevent any medical condition unless expressly supported by applicable regulatory requirements and appropriate evidence.
For questions about product specifications, please contact our customer service team before purchasing.
11. Promotions and Discount Codes
From time to time, we may offer promotional discounts, coupon codes, or special offers.
Promotional offers may be subject to additional conditions, including:
Expiration dates.
Minimum purchase requirements.
Product eligibility restrictions.
Quantity limitations.
Restrictions on combining multiple discounts.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
We reserve the right to correct promotional errors or discontinue offers where permitted by applicable law.
Any material restrictions will be disclosed in connection with the relevant promotion.
12. Intellectual Property Rights
All content available on this website, including but not limited to:
Website design and layout.
Text and written materials.
Product photographs and images.
Graphics and illustrations.
Logos and trademarks.
Product descriptions.
Website software and other digital materials.
is owned by or licensed to VJTSPV or the applicable rights holders and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, transmit, or commercially exploit website content without prior written authorization from the relevant rights holder, except as permitted by applicable law.
13. Third-Party Services and Links
Our website may contain links to third-party websites, applications, payment services, or other external resources.
These third-party services may operate independently and may have their own terms, privacy policies, and practices.
We do not control all third-party websites or services and are not responsible for their content, availability, or independent business practices.
Your use of third-party services is subject to the applicable third-party terms and conditions.
We encourage you to review those terms before using external services.
14. Privacy and Personal Information
Your privacy is important to us.
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable privacy laws.
We may collect and process information necessary to:
Complete and manage orders.
Process payments.
Arrange shipping and delivery.
Respond to customer inquiries.
Improve website performance.
Maintain security.
Comply with legal obligations.
For more information, please review our Privacy Policy:
15. User Communications and Feedback
If you submit feedback, suggestions, questions, reviews, or other communications to us, you agree that the information you provide will not:
Violate another person’s rights.
Contain unlawful, misleading, or defamatory material.
Include malicious software.
Contain unauthorized confidential or personal information belonging to others.
We may use feedback and suggestions to improve our products and services.
We will not treat personal information submitted through customer service communications as unrestricted public content.
Any use of customer reviews or testimonials in advertising will be subject to applicable laws and regulations.
16. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, or availability.
We reserve the right to correct errors and update information where necessary.
If an error materially affects an order that you have placed, we will take appropriate steps to notify you and provide available options in accordance with applicable law.
We will not use this provision to retroactively impose undisclosed charges or materially change an accepted order without an appropriate legal basis.
17. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and its general content are provided on an “as available” basis.
We do not guarantee that:
The website will always be available without interruption.
The website will be completely free from technical errors.
Every website function will operate without delay.
Website content will always be free from inaccuracies.
Product warranties, if any, will be governed by the applicable written warranty or manufacturer warranty provided with or made available for the relevant product.
Nothing in these Terms excludes, disclaims, or limits any implied warranty or other consumer protection right that cannot legally be excluded or limited under applicable law.
Where a written consumer product warranty is offered, applicable federal and state warranty disclosure requirements will apply.
18. Limitation of Liability
To the maximum extent permitted by applicable law, VJTSPV and Xingtai Shujia Trading Co., Ltd. will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our website or products, where such exclusions are legally permitted.
To the extent permitted by applicable law, our liability for a particular claim will be limited to the amount paid for the product or service giving rise to that claim.
This limitation does not apply where prohibited by law.
Nothing in these Terms excludes or limits liability for:
Fraud or fraudulent misrepresentation.
Intentional misconduct where liability cannot legally be excluded.
Personal injury or death caused by negligence where such liability cannot legally be limited.
Product liability claims that cannot legally be excluded.
Breaches of statutory consumer rights.
Any other liability that cannot legally be excluded or restricted.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless VJTSPV and Xingtai Shujia Trading Co., Ltd. from third-party claims, losses, liabilities, and reasonable expenses arising directly from your unlawful use of our website or your material violation of these Terms.
This provision does not apply to the extent that a claim results from our own unlawful conduct, negligence, or other circumstances for which we are legally responsible.
20. Force Majeure
We will not be responsible for delays or failures to perform obligations to the extent directly caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters.
Severe weather.
Fires or floods.
War or civil unrest.
Government actions.
Transportation interruptions.
Carrier disruptions.
Major infrastructure failures.
We will make reasonable efforts to minimize the impact of such events and resume affected operations as soon as reasonably possible.
This provision does not eliminate any refund, cancellation, or other consumer rights required by applicable law.
21. Suspension and Termination
We may suspend or restrict access to our website if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or threatened the security or proper operation of our website.
We may also discontinue certain website features or services where reasonably necessary.
Any termination or suspension will be subject to applicable law and will not affect rights or obligations that have already accrued.
22. Governing Law and Consumer Rights
These Terms will be interpreted and applied subject to applicable laws and regulations.
Because VJTSPV serves customers in the United States, mandatory federal and state consumer protection laws applicable to a particular transaction will remain in effect.
Nothing in these Terms is intended to deprive consumers of mandatory legal protections available under the laws applicable to their purchases.
Where a provision of these Terms conflicts with a non-waivable legal requirement, the applicable legal requirement will prevail.
23. Dispute Resolution
If you have a complaint, concern, or dispute relating to an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter informally.
Please contact:
Include your order number and a description of the issue.
We will make reasonable efforts to review and address your concerns.
Nothing in this section prevents you from exercising any legal rights or pursuing remedies available under applicable consumer protection laws.
24. Changes to These Terms
We reserve the right to revise or update these Terms from time to time to reflect changes in our business operations, website functionality, products, or applicable legal requirements.
Any updated Terms will be published on this page with a revised effective date.
Your continued use of our website after updated Terms become effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.
Changes will not retroactively eliminate rights or obligations that have already accrued.
We encourage you to review this page periodically.
25. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in effect to the extent permitted by applicable law.
26. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, Refund Policy, and other applicable website policies, constitute the applicable agreement governing your use of our website and purchases made through our store.
If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.
For matters specifically concerning returns, shipping, refunds, or privacy, the relevant policy will provide additional details, subject to applicable law.
27. Contact Information
If you have any questions regarding these Terms of Service, our products, or your purchases, please contact us.
Company Name: Xingtai Shujia Trading Co., Ltd.
Store Name: VJTSPV
Website: https://www.pingtwr.com/
Email: [email protected]
Business Address:
Shop 6, Building 16, Changzheng Community, West Jianshe Street, Gangtie Sub-district Office, Xindu District, Xingtai City, Hebei Province, China
Email Subject: Terms of Service Inquiry
We aim to respond to customer inquiries within 1–2 business days.
Thank you for choosing VJTSPV.
We appreciate your trust and look forward to providing you with a convenient online shopping experience.
VJTSPV Customer Service Team